Privacy Policy

PP-24-4 Policy effective 15/12/2025

Your privacy is important to us, and we are committed to safeguarding your information as required under the Privacy Act 1988 (Cth) and its amendments (Privacy Act), and the Australia Privacy Principals as set out in the Privacy Act. This policy outlines the information we gather, how we utilise, disclose, and secure your personal data, as well as how to reach us and access your information. It pertains to all interactions with Access Group Australia Pty Ltd its related and associated entities (Access), whether in-person at our branches, via telephone, mail, or our website.

This privacy policy outlines how we collect, use, disclose, and protect your personal information via our websites including setting up an account (referred to as the “Site” or “Sites“). Relevant Sites applicable includes but not limited to www.subhireaustralia.com.au and any other websites operated by Access. The Policy herein may be updated from time to time.

Information We Collect

• We collect personal data from hire agreements, credit applications, and other personal information provided during interactions with us or required in order to provide services to you. This information can be collected through details shared during telephone conversations, branch visits, or website browsing. Additionally, we may lawfully obtain information from credit reporting agencies and searches, such as the PPS Register.
• The information we may request includes your name, contact details (phone number, address, email), and, when applicable, details of your driver’s license or passport for identification purposes. If you apply for a credit account, we may also require banking details and trade references, repayment history and credit defaults.
• Access may also collect information about payment and shipping preferences in order to provide services to you.

Information Collected Online

• When you visit our Site, we may collect certain information automatically, including your IP address, browser type, operating system, referring URLs, page views, and other standard server log information. We may also collect information about your interactions with the Site, such as the pages you visit and the links you click on.
• Additionally, we may collect personal information that you voluntarily provide to us when you fill out forms on the Site, such as your name, email address, phone number, and any other information you choose to provide.
• We may use cookies, web beacons, and other similar technologies to collect information and enhance your experience on the Site. You can manage your cookie preferences through your browser settings.

How We Use Your Information

At Access, we employ the information we collect for a multitude of purposes, including but not limited to:

• To maintain our Site;
• To improve and customise the user experience and service;
• To communicate with you, including responding to your inquiries and providing customer support, updating you on your account
• To send you promotional communications about our products and services which may be through emails, SMS or other such means from time to time;
• To analyse trends and gather demographic information;
• To detect, investigate, and prevent fraudulent or unauthorised activity;
• To comply with legal obligations;
• To evaluate your application for a credit account in connection with Access; and
• For any other purpose with your consent.

Information Sharing

We may share your information with third parties for various purposes, including:

• With service providers who assist us in operating our Site and providing our products and services;
• With our affiliates, subsidiaries, and business partners;
• With third parties for marketing, advertising, and analytics purposes;
• With law enforcement or other third parties when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others;
• With credit reporting agencies to update credit information;
• With Insurance providers where required for assessing and administering insurance risks and claims; and
• With our legal advisors, debt collection agencies, credit reference agencies, or industry associations if you fail to fulfill your obligations under a hire contract or any other contractual agreement with us.

We may share your information with third parties in Australia and internationally as required for the required uses of your information. These parties may store and process data outside of Australia. Access takes all reasonable steps to ensure that third parties handle your information in accordance with Australian Privacy Principles.

Use of Site

By accessing or using our website (“Site”), you agree to the terms of use (“Terms of Use”) as defined in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

Opting Out

You may opt out of receiving promotional materials from us by:

• unsubscribing on the unsubscribe link in email communications.
• replying STOP to any SMS message;
• emailing us at [email protected]

Email and SMS communications are separate. By opting out of one does not impact any subscription to the other.

All process opt-out requests within a reasonable time frame

Data Security

We take reasonable measures to protect the personal information we collect from loss, misuse, and unauthorised access, disclosure, alteration, and destruction. Access may hold personal information in both hard copy and electronic forms in secure databases on secure premises, that may only be accessed by authorised employees.

Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the updated Privacy Policy.

Access and Corrections

Access reasonably endeavours to maintain up to date and personal information. Under the Privacy Act you have the right to access and correct your personal information that is collected and held by Access. Please contact us to initiate the process, which may involve reasonable processing fees.

To obtain access or correct your personal information, Access may request proof of identity to ensure that the personal information is being provided to the correct individual and that the privacy of others is protected.

Contact Us

For inquiries or complaints to Access regarding our privacy practices or information management, contact us on 1300 000 099 or email [email protected] . Access treats all complaints seriously and will investigate in a confidential manner.